FAQ

How Is the Basic Plan Different from the Standard Plan?

Standard Plan includes extra features like IdP, SSO apps, etc. You can invite up to 1,000 users in your workspace with 5 sites, while the Basic Plan only includes 5 users and 1 site. For details, see Plan options.

Is There a Minimum Subscription?

Yes, the Standard Plan requires at least 5 users in a workspace. Note that if you have less than 5 users, you will still be charged the minimum Standard Plan users subscription fees. Let’s say you only have 3 users, when you upgrade to the Standard Plan, you will still need to pay the full rate for 5 users of $25 ($5 x 5) per month.

Will a User with Deactivated, Staged, or Deprovisioning Status be Billed?

No, users in Staged, Deprovisioning, or the Deactivated status will not be billed. Billable user statuses include Pending, Active, Password Expired, Password Reset, Locked, or Suspended.

What Happens When I Switch to a Different Paid Plan?

Your account will be charged or credited based on the percentage of the billing cycle left at the time the plan was changed.