Troubleshoot WireGuard VPN Connection Issues

The Error Message “System Extension Blocked” Prompted on a macOS Device

The Identity app needs a system extension to connect to Wireguard VPN. Follow the steps below to allow the Identity app to load a new system extension.

1. Click Security Preferences on the Identity app, or click the icon > System Preferences.
2. Click Security & Privacy > General.
3. Click the Lock icon and follow the on-screen instructions to unlock the Security & Privacy preferences.
4. Go to System software from application “Identity” was blocked from loading and click Allow.

The Error Message “Identity Would Like to Add VPN Configurations” Prompted on a macOS Device

The Identity app needs to add VPN configurations to allow VPN connections. Click Allow when the message below prompts. Once VPN configurations are added, all network activities on the device will be filtered and monitored when connecting to VPN.